Shipping policy

Last updated: 11 September 2026

This policy explains delivery coverage, processing times and shipping fees for SHENGYAN (升妍), operated at https://myshengyan.shop. By placing an order you confirm that you have read and accepted this policy.

1. Where we deliver

• Malaysia, nationwide (Peninsular Malaysia, plus Sabah and Sarawak in East Malaysia)
• Singapore
• Other Southeast Asian markets are being added gradually and will be announced on this page

Areas we cannot ship to yet are flagged at checkout.

2. Dispatch times

• Orders are dispatched within 1–3 business days after payment is confirmed (weekends and public holidays excluded)
• During major sales campaigns dispatch may take up to 5 business days; we announce this in advance
• Once your parcel is dispatched we send the tracking number, and you can follow it under My Account → Orders

3. Estimated delivery

These are carrier estimates and exclude delays caused by customs clearance, severe weather or other events beyond our control.

4. Shipping fees

• Shipping is currently free on every order, for both Malaysia and Singapore
• If we introduce a shipping fee or a free-shipping threshold in future, we will announce it on the site in advance and update this policy
• Prices and charges are always shown at checkout before you pay

5. Discreet packaging

Every parcel ships in plain, unbranded, sealed packaging. The outer box and the shipping label never show the product name or any sensitive wording; the sender information shows only what is required.

6. Duties and taxes

• All product prices are inclusive of applicable taxes
• Malaysian orders ship from our local warehouse and normally incur no additional duties
• Singapore orders: where GST applies, it is handled under local customs rules; if the recipient needs to pay, the carrier will notify you first
• Cross-border parcels may require the recipient to provide identification for clearance. We use that information for customs purposes only

7. Address, delivery and acceptance

• Please check the recipient name, phone number and full address carefully. Re-delivery costs caused by incorrect details are the buyer's responsibility
• If nobody is available to receive the parcel, the carrier will follow its own re-delivery process; please watch for SMS or phone notifications
• We recommend inspecting the outer packaging on arrival. If it is visibly damaged, photograph it and contact us promptly

8. Delays and lost parcels

• We are not liable for delays caused by severe weather, public holidays, customs inspection or similar events beyond our control
• If tracking has not updated for more than 7 days, contact support and we will open a case with the carrier
• If the carrier confirms the parcel is lost, we will reship it free of charge or refund you in full

9. Contact us

For delivery questions, please include your order number and contact us at:

• Support email: myshengyan@qq.com
• In-app message centre: sign in and open Messages
• Support hours: Monday to Friday, 9:00–18:00 (GMT+8)