Soalan lazim

Last updated: 11 September 2026

These are the questions we are asked most often. If yours is not covered, email us at myshengyan@qq.com.

Ordering and payment

How do I place an order? Choose your product → add it to the cart → fill in your delivery address at checkout → submit and pay. Once payment is confirmed, your order enters processing.

Which payment methods do you accept? Available payment methods are shown on the payment page. PayPal is available only after activation; if online payment is unavailable, do not send a manual transfer. See the payment information. We never store your full card number or payment password.

Can I change my address after ordering? Contact support before the order ships and we can update it. Once dispatched, the address cannot be changed, so please double-check before you pay.

What currency will I be charged in? Whatever is shown at checkout. Malaysian orders are priced in ringgit (RM); other markets may be charged the equivalent amount.

Delivery

Where do you deliver? Across Malaysia (Peninsular, Sabah and Sarawak) and Singapore. Other Southeast Asian markets are being added gradually.

How long does delivery take? We dispatch within 1–3 business days of payment. Delivery then takes about 3–7 business days in Peninsular Malaysia, 5–10 business days in Sabah and Sarawak, and 3–7 business days in Singapore. See the Shipping Policy for details.

How much is shipping? Shipping is currently free on all orders.

Will the parcel show the product name? No. Every parcel ships in plain, unbranded, sealed packaging, and the shipping label never shows the product name or sensitive wording.

After-sales and refunds

Can I return an item if I change my mind? Yes, within 7 days of delivery, provided the product is unopened and resaleable. Opened ingestible products cannot be returned unless there is a quality problem. See the Refund & Returns Policy.

What if something is wrong with my order? Contact support within 7 days of delivery with your order number, a description, and photos or video. For quality problems, wrong or missing items, and transit damage we will reship free of charge or refund you in full.

How long do refunds take? We issue refunds within 3 business days of receiving and checking the return, and the money typically reaches you within 5–14 business days.

Account and privacy

Do I need an account to order? Yes, you need to sign in to place an order, so that you can track delivery and manage after-sales requests. Registration only requires an email address.

How do you use my personal data? Only for order fulfilment, delivery, after-sales and account service. We never sell your personal data, and you can request access, correction or deletion at any time — see the Privacy Policy.

Products and usage

Are these products a substitute for medicine? No. They are dietary supplements and are not intended to diagnose, treat, cure or prevent any disease.

Who should not use them? Not recommended for anyone under 18. If you have a medical condition, take prescription medication, are pregnant or breastfeeding, please consult your doctor before use.

How should I store the products? Keep them in a cool, dry place away from direct sunlight and out of reach of children. After opening, follow the instructions on the pack and use within the expiry date.